Slowing Down to Go Fast

Our world moves so fast we all want it done now, or yesterday – whatever “it” is. The paradox is, we don’t have time to go fast anymore. But it’s not just about slowing down. It’s slowing down, adding in intentionality, purposefulness and patterns of movement – often non-linear and iterative – to take us to places we’ve never been before but that we’ve dreamed and know have to be possible. We want to get to this new place but we keep repeating the patterns that have never gotten us there before – Einstein’s definition of insanity.

Add into the mix, the complexity of today’s challenges generally means it is not a straight path from A to B and even if it is, your destination is probably somewhere else.

What does slowing down mean?  One is taking the time to acquire new lenses with which to view the challenges and complexity we face.  Another is learning how to use conversational methodologies well – tuned into purpose and intention as a guiding principle for how to design, enter and engage the questions of most relevance to what’s needed now – in growing learning, tackling innovation or bridging organizational divides.  It is not simply a learning and development opportunity.  It can be a formidable strategy to grow an organization, engage a challenge, conceive of innovative processes and/or products that serve the mission or mandate of your organization – as you already know.

These things are all possible using the principles and practices alive in Art of Hosting practices and frameworks.  Art of Hosting is not just a training.  Seasoned practitioners use it in consulting work all over the world – in every sector, for small and large initiatives, to launch new organizations and teams and to shift whole systems.  It is not just theory.  It is today’s complex challenges made real.  And it takes time.

For the training work we do, we often get asked about three days.  When money is no issue the larger question that looms is, “Is it worth three days of my time?”  Well, that depends.  On how aware you are of the value of slowing down to go fast – slowing down to allow insight to percolate, new perspectives to digest into new approaches and new strategies to emerge in animated and reflective conversation with other bright lights called to gather together in three days.  Because there are an amazing number of bright lights who show up for any training – of all ages, backgrounds and perspectives.

The beauty of being in 3 days or more with the same group of people is it invites the pattern of divergence-groan zone/emergence-convergence to show up.  There are many times when I’ve been asked at the end of day 2 of a three day training how is it going?  If I write that story, it is a very different story of what emerges because even subtle things shift and change in one more overnight or one more conversation evoked through a powerful question.  There is something in a three day pattern that lets us sense more fully into what our questions are, explore them in the company of others also asking powerful questions, seeing not just synergy but emergence – where we all gain something that no one person brought into the room, and we begin to imagine, often with extensive detail, how we will use what we’ve learned when we go back to work.

Not everything needs to slow down of course.  Not everything needs three days.  Some need less.  Many need more. But we refuse to take the time – we believe we don’t have the time, other things are more pressing, we will get too far behind – lots of limiting beliefs we carry individually and collectively.   But what about the things that do need three days and maybe longer? Percolation does.  New perspectives often do.  Imagining – really imagining the new – does.  Shifting paradigms does.

When we give ourselves permission to slow down we also invite ourselves to be surprised by what emerges and how fast things move with new clarity.  It is a wise investment of time and necessary for those of us imagining how to shift the shape of the worlds we touch.

Prototyping Collaborative Leadership at Capital Health – Citizen Engagement and Accountability

Citizen Engagement and Accountability Portfolio

In May 2009, the creation of a portfolio within Capital Health with the title of “Citizen Engagement & Accountability” presented a rare opportunity to create something that had no precedent.  The portfolio was launched in response to the strategic stream of Citizen Engagement that came out of the Strategic Quest work in 2007.

Lea Bryden was tasked with bringing together three functional areas under this new portfolio: Marketing and Communications, Community Health Boards and Patient Representatives.  In looking across the country, they found themselves virtually alone as there were no models to inform the portfolio development.

In January 2010, Kathy Jourdain and Tony Case, through Shape Shift Strategies Inc., were contracted to assist in shifting the shape of this portfolio.  The intent was to truly create a new portfolio with collective purpose, principles and streams of work and not just perpetuate the three existing functional areas under a new name.  Some of the functional work would be the same and new work would emerge through the process but all of it would be informed by the collective purpose.

This work was given context and framing by the following pre-existing pieces of work:

  • Our Promise
  • Declaration of Health
  • My Leadership: Being, Caring, Doing
  • Citizen Engagement Strategic Stream
  • 2013 Milestones

In addition to wanting to honour CEO Chris Power’s intention in asking the question: “What kind of future could we create if the vision of Our Promise and belief in our Declaration of Health showed up at each of our touch points in the course of our day?”, Lea also wanted to uncover the unique gifts and contribution of each member of the portfolio and understand how they came together as a collective.  And, it was  very much a mechanism to create a cultural shift to even greater transparency and accountability.

This process invited a design team to co-design the process.  There was initially a very specific invitation to a member of each of the three functional areas. As the process unfolded participation in the design process was completely open and transparent and those with the greatest interest and passion continued to participate in the process.  Some people showed up in the beginning because they thought they should and then kept showing up because they saw how their contribution directly influenced the design of each session.

This work took place over a period of four or five months to establish collective purpose, principles, priorities, and strategies.   It took into account other work that was underway in the organization, incorporating things like the budget planning process or the response to Capital Health’s community engagement recommendations right into the process so the portfolio could learn how and when to respond as a portfolio to other moving parts of the organization.

We knew we were making headway when we hit the groan zone.  The collective purpose and principles were articulated and we began to hear, “Oh good.  We have what we need.  Can we be done?  Can we get back to our regular work now?”  This was a signal to push back.  Lea did this by asking a simple question, “Where are we seeing evidence of our collective intention at work?”  The responses were amazing, informative and represented a turning point.

A philosophy of our work as consultants was to transfer collaborative leadership skills into the portfolio so it could flourish once our involvement came to an end.  The portfolio created a transition team to continue to guide the work and this team is also working collaboratively.

A key contributor to the success of this initiative was Lea’s willingness to foster collaborative leadership and her openness to growing her own awareness and skills in the process.

Like all significant culture shift initiatives, there are certainly bumps along the way.  But there is lasting change in the way this portfolio views itself, understands its work and engages with the public.

Art of Hosting: Example of a Collaborative Network

The Art of Hosting is an example of a collaborative network.  It’s not the only one but it is the one I am most familiar with and it is the one I find myself speaking about most often when the topic of new models of organization or business comes up.

The Art of Hosting network emerged organically, even before it was called Art of Hosting (AoH) as practitioners of dialogic processes gathered to inquire into what it was they did that was different and what were the conditions that contributed to their successful consulting or process work.  They created the conditions for relevant and meaningful conversations to occur in such a way that the conversations individuals, organizations and communities had were different and more impactful than the ones they traditionally had had and where wiser, more informed action often emerged.

As trainings were offered – always co-hosted by a team, they were a place of co-learning and open source sharing and such a meeting of mind, heart and spirit that people naturally wanted to stay in touch to continue sharing and learning.   Teams of hosts were invited into the same work together and variations of these host teams emerged as people newly introduced to AoH who wanted to deepen their understanding and practice began to call AoH trainings and join host teams.

Somewhere along the way, the AoH listserve was born and, as is typical of listserves, there are sporadic bursts of activity around themes that catch fire among some list serve members and there is also silence for some periods of time.

There were always people who carried a deep curiousity about this work and what, for many of the AoH practitioners I know, is a sense of deep calling.  They – we – work together often, deepening learning and often find each other at other gatherings like, for instance, ALIA.

From early on the notion of stewarding began to emerge and there have been many conversations along the way about what is stewarding, what is a steward, who is a steward, what is the AoH, how do we protect the integrity of this work, is there a brand, what do we do when someone calls an AoH training and no one in the network seems to know who they are.  These kinds of questions are integral to gatherings of stewards – practitioners who do not just use the AoH in their work but tend to the larger field.  A steward seems to be someone who understands deep within themselves what we call the DNA of the AoH – the formative field from which the AoH emerged.

Over the last decade, the number of AoH offerings has grown exponentially through public offerings and through client work that many of us are engaged in. These offerings have now occurred literally around the world, although not in every country yet.  We have experimented with forms of AoH like the Art of Participatory Leadership, the Art of Collaborative Leadership, the Art of Social Innovation, the Art of Harvesting, the Art of Protection, the Art of Humans Being and I’m sure there are more.

The AoH network is not without its faults or its own shadow.  It resists defined structure, hard and fast rules and continues to be organic despite calls from time to time for definitive answers.  It resists responding in traditional ways and roles.    Not everyone is happy with the way it works. And it works exceptionally well.

There is no central office and there are no staff.  While not a perfect system, AoH host teams are invited to share a percentage of the revenue earned in trainings to help support the technology that is key to connecting this global community and to offer something to those in this network who host this on our behalf.  And any of us can also contribute personally.

The AoH community is held together by a strong sense of purpose and principles in the work, a commonality of language and practice and core methodologies, processes, and world views. We understand that before we can host others, we must host ourselves and that we grow the body of knowledge and our own knowledge and practice through communities of practice.

It is easy to find people to work with on small and large projects and on systemic change work because there is such a strong alignment of principles and values.  I’m a sole practitioner but I’m not a sole practitioner because at any given time I either draw on the body of knowledge of the AoH or the mates I have in this network.  I have the privilege and benefit of often working on international hosting teams – here and elsewhere.

As the network grows, the sense of caring for the core of the AoH grows stronger amongst those of us who feel we are stewarding something here,  recognizing that it is completely impossible to control how it spreads, nor would we want to.  That is both the beauty and power of it – and the frustration.   It is a chaordic organization.

When we come together as teams to work together there are no hard and fast rules but there is certainly a sense of honour and integrity in relationships and of patterns of hosting and relationship.  We operate by agreement and we determine who and how host team members get paid by agreement achieved in conversation each time we gather.    People who are not part of this network sometimes have a hard time understanding that we don’t necessarily need a written contract to work with each other (like when one of my good friends was trying to get into Halifax to co-host with me and others and the customs officials asked several times to see the non-existent contract).

We care deeply about this work, about this body of knowledge, about this community and about the relationships we have entered into that are enduring for many of us.  We have a lot of conversation – purposeful conversation.  We don’t have a lot of structure.

A lot of information on AoH can be found on the website and on the community ning.  What I’m offering here is just one version of a very large story, the beginning of which I did not actually witness.  I don’t think this form of organization is the right form for every organization but with the clients I work with who are in a question of what next and how to structure their organization, I offer it out as an example to take some learnings from.  I also talk about World Cafe and Berkana, among others, as organizations experimenting with different organizational models.  Built on trust.  Built on relationship.  Purpose.  Principles.

And, it will be one of the collaborative networks used as an example during the Art of Collaborative Leadership next month in Halifax as we explore the conditions that foster good collaborative networks and what their role is in shifting the shape of the world.

Social Media Changing Social Norms

Had a fascinating conversation with a small group of people at #PodCampHfx last Sunday about the role of social media in shifting the shape of the world.  I was particularly interested in its influence along the chaordic path – that place between chaos and order we seem to be navigating more and more frequently in the world right now.

The Chaordic Path

The Chaordic Field

I wanted to understand more the influence of social media on the chaordic path and  what the opportunity is to influence it more strategically or with greater intentionality.  I also shared the stepping stones of the Chaordic Path: need, purpose, principles, people, concept, limiting beliefs, structure and processes, and practice.

Social media facilitates networks or webs of people in making interconnected relationships more visible.  Partly because of this it is also driving greater transparency in today’s world.  Buzz spreads rapidly through Facebook or Twitter and it is a lot harder to hide information, indiscretions, faux pas’ or worse.  Even with privacy settings, you cannot control what someone else posts.

There was a time that technology was isolating for people.  It was easier to sit at home emailing people half way around the world than it was to go knock on the door of the next door neighbour.  The rise of social technology though is enabling people to connect and reconnect with each other in ways that also generates in person contact.  Friends in a city will find each other through social technology – on the web and in person.  There are examples of how Twitter friends, who may or may not have actually met each other,  arrive at conferences and then set up the opportunity to meet face-to-face.

What was most interesting in our chat at #podcampHFX was how often the word community popped up.  I have noticed that people are yearning for community and sense of connection and social media seems to have created pathways to community in surprising ways.  And the most intriguing thought: social media is transforming our social norms, changing the parameters of acceptable and non-acceptable behaviour, doing this broadly and maybe more swiftly than any other social norm shift in the history of civilized society.

I’m still reflecting on how social media is shifting the shape of our world and contributing to the regeneration of community.